"Conversations are the building block of relationships,” said Kuzmeski, Red Zone Marketing founder. “Without it, we form relationships that are devoid of substance.”

She said conversation is an art that:

• puts quality of ahead of speed;

• is the only way to “see” what someone is saying;

• creates opportunities;

• allows you to invest in others;

• mends broken relationships; and

• makes life better.

—Gazette staff

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